46.9. Diagnostics and statistics

This section is an overview of the most frequently commands used to display the diagnostics and statistics of the CTI resources.

46.9.1. CTI Ports diagnostics

To show the diagnostics of the CTI Ports (ISDN Basic or Primary Rate) the following commands are used:

d d ctip / d de ctip

Shows the diagnostics of all the CTI ports.

d d ctip:<CTIP_number> / d de ctip:<CTIP_number>

Shows the diagnostics of a single CTI port.

Example: ISDN BRI port diagnostics.

[15:45:27] ABILIS_CPX:d d ctip:38

CTIP:38  ----------------------------------------------------------------------
       Port_to_Telecom
       OPSTATE:UP          STATE:UP
       ------------------------------------------------------------------------
       CH: STATE: [Q932-STATE:] CG: [SCG:]              CD: [SCD:]
       ------------------------------------------------------------------------
                         *** All channels disconnected ***
       - Sapi ------- TEI -- STATE --------------------------------------------
         16 (X.25 )    10    00-INACTIVE
         0  (Q.931)   102    07-CONNECTED
       ------------------------------------------------------------------------
       ISDN-STATE:F7-READY                LINE-DOWN:1          SLIPS:N/A

Data shows that the physical layer is UP (ISDN-STATE:F7-READY) and the TEI has been correctly negotiated (TEI-102 , STATE:07-CONNECTED). The message “*** All channels disconnected ***” indicates that no calls are connected.

Example: ISDN PRI port diagnostic.

[16:46:29] ABILIS_CPX:d d ctip:1

CTIP:1   ----------------------------------------------------------------------
       OPSTATE:UP          STATE:UP
       ------------------------------------------------------------------------
       CH: STATE: [Q932-STATE:] CG: [SCG:]              CD: [SCD:]
       ------------------------------------------------------------------------
       1   10-CONNECTED-FROM                            3462244566
       5   10-CONNECTED-TO      38227064
       11  10-CONNECTED-TO                              231
       14  10-CONNECTED-FROM                            347855710
       15  07-LOC-ALERT         335586497               509
       17  10-CONNECTED-TO                              2
       - Sapi ------- TEI -- STATE --------------------------------------------
         16 (X.25 )    10    00-INACTIVE
         0  (Q.931)     0    07-CONNECTED
       ------------------------------------------------------------------------
       ISDN-STATE:PRI-UP                     SLIPS:63
       RxAlarms:NONE                         TxAlarms:NONE

Data shows that the physical layer is UP (ISDN-STATE:PRI-UP) and the TEI has been correctly negotiated (TEI-0 STATE:07-CONNECTED). Several calls are present (CONNECTED-FROM , CONNECTED-TO) on this port and for each one the corresponding PRI channel in use (CH:1-5-11...) is indicated.

46.9.2. CTI Ports statistics

To show the statistics of the CTI Ports (ISDN Basic or Primary Rate) the following commands are used:

d s ctip

Shows the statistics of all the CTI ports.

d s ctip:<CTIP_number>

Shows the statistics of a single CTI port.

Example: ISDN BRI port statistics.

[15:55:24] ABILIS_CPX:d s ctip:31

CTIP:31  ----------------------------------------------------------------------
       TO_PBX
       --- Cleared 0 days 06:55:06 ago, on 24/04/2015 at 09:00:34 -------------
       Layer 3 Q.931
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       FAIL-CALL  |          0|          0|SUCC-CALL  |          0|          0|
       TIME-CALL  |          0|          0|
       ------------------------------------------------------------------------
       Layer 2 Sapi 16 (X.25)  TEI:10
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 2 Sapi 0  (Q.931) TEI:ALL
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          4|          4|
       UI         |          0|          0|RR         |       4973|       4973|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          1|          1|
       UA         |          1|          1|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 B-Channels (HDLC)
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       CHR-V      |          0|          0|FRM-V      |          0|          0|
       CHR-C      |          0|          0|FRM-C      |          0|          0|
       ERRORS     |          0|          0|
       ------------------------------------------------------------------------
       Layer 1 D-Channel
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |      19954|      19954|FRM        |       4979|       4979|
       CHR-D      |      19954|      19954|FRM-D      |       4979|       4979|
       ERRORS     |          1|          0|
       ------------------------------------------------------------------------
       Layer 1 alarms
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       SLIPS      |        N/A|        N/A|LINE-DOWN  |          0|           |
       ------------------------------------------------------------------------

The data “Cleared DDD:HH:MM:SS ago, at DD/MM/YYYY HH:MM:SS” shows the time interval elapsed from the last reset of statistics (in the format “days:hours:minutes:seconds”) and date/time of its execution (in the format “day:month:year” and “hours:minutes:seconds”).

All the other statistics present give detailed and sensitive informations about the connection between Abilis and the other devices (i.e. PABX, the ISDN line…). The statistics regard all the three level of ISO-OSI model:

  • the physical layer (Layer 1) which shows the number of physical errors, the characters both on D-Channel and B-Channels and so on;

  • the LAPD level (Layer 2) which shows the number of packets that the devices exchange;

  • the Q.931 level (Layer 3) which the information about the overall duration of the connection or the number of successful incoming calls over all the channels.

More informations can be viewedusing the following commands:

d se ctip

Shows the extended statistics of all the CTI ports.

d se ctip:<CTIP_number>

Shows the extended statistics of a single CTI port.

Example: extended statistics for the previous ISDN BRI port.

[15:55:40] ABILIS_CPX:d se ctip:31

CTIP:31  ----------------------------------------------------------------------
       Linea_ISDN_verso_PABX
       --- Cleared 0 days 06:56:41 ago, on 24/04/2015 at 09:00:34 -------------
       Layer 3 Q.931
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       FAIL-CALL  |          0|          0|SUCC-CALL  |          0|          0|
       TIME-CALL  |          0|          0|
       ------------------------------------------------------------------------
       Layer 2 Sapi 16 (X.25)  TEI:10
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 2 Sapi 0  (Q.931)  TEI:0
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          4|          4|
       UI         |          0|          0|RR         |       4993|       4993|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          1|          1|
       UA         |          1|          1|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 B-Channels (HDLC)
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       CHR-V      |          0|          0|FRM-V      |          0|          0|
       CHR-C      |          0|          0|FRM-C      |          0|          0|
       ERRORS     |          0|          0|           |           |           |
       D-ABORT    |           |          0|D-LONG     |          0|          0|
       D-TXUND    |           |          0|D-SHORT    |           |          0|
       D-LOST     |          0|           |           |           |           |
       V-ABORT    |           |          0|V-LONG     |          0|          0|
       V-TXUND    |           |          0|V-SHORT    |           |          0|
       V-LOST     |          0|           |           |           |           |
       C-ABORT    |           |          0|C-LONG     |          0|          0|
       C-TXUND    |           |          0|C-SHORT    |           |          0|
       C-LOST     |          0|           |           |           |           |
       ABORT      |          0|           |UNALIGNED  |          0|           |
       BAD-FCS    |          0|           |SHORT      |          0|           |
       CHR-OVR    |          0|           |FRM-OVR    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 D-Channel
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |      20034|      20034|FRM        |       4999|       4999|
       CHR-D      |      20034|      20034|FRM-D      |       4999|       4999|
       ERRORS     |          1|          0|           |           |           |
       D-ABORT    |           |          0|D-LONG     |          0|          0|
       D-TXUND    |           |          0|D-SHORT    |           |          0|
       D-LOST     |          0|           |           |           |           |
       ABORT      |          0|           |UNALIGNED  |          0|           |
       BAD-FCS    |          1|           |SHORT      |          0|           |
       CHR-OVR    |          0|           |FRM-OVR    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 alarms
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       SLIPS      |        N/A|        N/A|LINE-DOWN  |          0|           |
       ------------------------------------------------------------------------

The informations displayed are the same as previously, but more detailed and splitted (i.e. the generic “ERRORS” is subdivided in D-ABORT, D-TXUND, ABORT, BAD-FCS…).

46.9.3. CTI Cluster diagnostics and statistics

Use the following commands to show diagnostics and statistics of CTI Clusters:

d d cticl / d de cticl

Shows the state of the clusters.

d s cticl / d se cticl

Shows statistics about clusters such as the number of total/successful/failed calls, the total duration of the calls and the statistics of the DSP.

[16:16:35] ABILIS_CPX:d d cticl

---------+---------+-----------------------------------------------------------
CLUS:    |Int      |STATE:
---------+---------+-----------------------------------------------------------
CPX_1      1 [01]  ALL-UP
CPX_2      2 [02]  ALL-UP
CPX_3      3 [03]  ALL-UP
CPX_4      4 [04]  ALL-UP
[16:16:35] ABILIS_CPX:d s cticl

CLUS:CPX_1     Int:1 [01]

       --- Cleared 1 days 20:04:42 ago, on 24/04/2015 at 21:04:44 -------------
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CALL       |         12|          8|SUCC-CALL  |          9|          7|
       FAIL-CALL  |          3|          1|TIME-CALL  |       4966|        861|
       ------------------------------------------------------------------------
       --- Local and remote DSP statistics, updated at call end ---------------
       -----------|---LOCAL---|--REMOTE---|-----------|---LOCAL---|--REMOTE---|
       VOICE-UND  |        544|          0|VOICE-OVR  |         12|          0|
       FM-UND     |          0|          0|FM-OVR     |          0|          0|
       ------------------------------------------------------------------------
CLUS:CPX_2     Int:2 [02]

       --- Cleared 1 days 20:04:42 ago, on 24/04/2015 at 21:04:44 -------------
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CALL       |         41|          6|SUCC-CALL  |         18|          4|
       FAIL-CALL  |         23|          2|TIME-CALL  |       2681|       1156|
       ------------------------------------------------------------------------
       --- Local and remote DSP statistics, updated at call end ---------------
       -----------|---LOCAL---|--REMOTE---|-----------|---LOCAL---|--REMOTE---|
       VOICE-UND  |          0|          3|VOICE-OVR  |          0|          0|
       FM-UND     |          0|          0|FM-OVR     |          0|          0|
       ------------------------------------------------------------------------
CLUS:CPX_3     Int:3 [03]

       --- Cleared 1 days 20:04:42 ago, on 24/04/2015 at 21:04:44 -------------
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CALL       |        114|        151|SUCC-CALL  |         90|        102|
       FAIL-CALL  |         24|         49|TIME-CALL  |      14804|      12960|
       ------------------------------------------------------------------------
       --- Local and remote DSP statistics, updated at call end ---------------
       -----------|---LOCAL---|--REMOTE---|-----------|---LOCAL---|--REMOTE---|
       VOICE-UND  |        387|       2507|VOICE-OVR  |        152|          0|
       FM-UND     |          0|          6|FM-OVR     |         38|          0|
       ------------------------------------------------------------------------
CLUS:CPX_4     Int:4 [04]
       --- Cleared 1 days 20:04:42 ago, on 24/04/2015 at 21:04:44 -------------
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CALL       |          0|          0|SUCC-CALL  |          0|          0|
       FAIL-CALL  |          0|          0|TIME-CALL  |          0|          0|
       ------------------------------------------------------------------------
       --- Local and remote DSP statistics, updated at call end ---------------
       -----------|---LOCAL---|--REMOTE---|-----------|---LOCAL---|--REMOTE---|
       VOICE-UND  |          0|          0|VOICE-OVR  |          0|          0|
       FM-UND     |          0|          0|FM-OVR     |          0|          0|
       ------------------------------------------------------------------------

46.9.4. CTI Link diagnostics and statistics

Use the following commands to show the diagnostics and statistics of CTI Links:

d d ctil / d de ctil

Shows the state of the links.

d s ctil / d se ctil

Shows statistics about links such as the number of total/successful/failed calls and the total duration of all calls.

[16:16:35] ABILIS_CPX:d d ctil

ID: CLUS:    RES:      LINK-STATE:      CLUS-LINK-STATE:   MAXBW:   CURBW: CON:
-------------------------------------------------------------------------------
1   CPX_1    Pv-1      L1-CONNECTED     L2-CONNECTED        64000    11000    1
2   CPX_2    Pv-2      L1-CONNECTED     L1-CONNECTED        NOMAX        0    0
3   CPX_3    Pv-3      L1-CONNECTED     L1-CONNECTED        NOMAX        0    0
4   CPX_4    Pv-4      L1-CONNECTED     L1-CONNECTED        NOMAX        0    0
[16:16:35] ABILIS_CPX:d s ctil

ID:1   CLUS:CPX_1
  --- Cleared 3 days 17:25:39 ago, on 24/04/2015 at 20:17:52 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |         68|          5|SUCC-CALL  |         44|          3|
  FAIL-CALL       |         24|          2|TIME-CALL  |       9820|        241|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  -----------------------------------------------------------------------------
ID:2   CLUS:CPX_2
  --- Cleared 3 days 17:25:39 ago, on 24/04/2015 at 20:17:52 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          0|          1|SUCC-CALL  |          0|          1|
  FAIL-CALL       |          0|          0|TIME-CALL  |          0|          0|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  -----------------------------------------------------------------------------
ID:3   CLUS:CPX_3
  --- Cleared 3 days 17:25:39 ago, on 24/04/2015 at 20:17:52 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          3|          2|SUCC-CALL  |          3|          1|
  FAIL-CALL       |          0|          1|TIME-CALL  |        563|         56|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  -----------------------------------------------------------------------------
ID:4   CLUS:CPX_4
  --- Cleared 3 days 17:25:39 ago, on 24/04/2015 at 20:17:52 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          7|         15|SUCC-CALL  |          6|         12|
  FAIL-CALL       |          1|          3|TIME-CALL  |       1211|       5317|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  -----------------------------------------------------------------------------

Values of VMF-OVR and Q931c-OVR fields greater than zero show there is some sort of overload of the system (it is needed to check for abnormal CPU consumption). A value greater than 0 may also indicate an overload of the cluster, i.e. an attempt to use more bandwidth than the link itself is able to sustain.

46.9.5. CTI connections

It shows the currently present CTI Router connections. Information is displayed in a short format.

[18:51:21] ABILIS_CPX:d ctic

ID    Type Input    Output   PR  State  Cgi (Calling In)   Cdo (Called Out)
----- ---- -------- -------- --- ------ ------------------ --------------------
202   DATA 557      4        1   ACTIVE                   02205241
2892  TR   3   G2   1   G1   25  ACTIVE 29350252          505
2903  TR   3   G2   1   G1   25  ACTIVE 335824923         7
2937  TR   3   G2   1   G1   25  ACTIVE                   7
2939  TR   3   G2   1   G1   25  ACTIVE 362520            224
2944  TR   3   G2   1   G1   25  ACTIVE 32169134          218
2945  TR   1   G1   3        24  ALERT                    35250561

Use the following command to view ctic in extended format.

[08:38:19] CPX_ANTEK-PBX:_d ctic

ID   Type Input    Output   PR  State  Cgi (Calling In)    Cdo (Called Out)
---- ---- -------- -------- --- ------ ------------------- --------------------
1260 CtoC CPINLIN  PlinkCo2 100 ACTIVE 702                 0033382501154       
1261 VtoC 37       PlinkCo2 138 ACTIVE 35                  0458960815          

[08:38:33] CPX_ANTEK-PBX:_d ctice

-------------------------------------------------------------------------------
ID:1260 TYPE:CtoC  ST:ACTIVE  PR:100          STI:10/00  STO:10/00  EEC:NO  
        START:24/04/2015 08:36:33        DURATION:105        REMAINING:-
      POI:305      GI:#    SR:CPINLIN  POO:351      GO:#    DS:PlinkCo2 
      CDI:ue0033382501154              CDO:ue0033382501154
      CGI:ueay702                      CGO:neay03761626202
      SDI:                             SDO:
      SGI:                             SGO:
      RGI:                             RGO:
      CODER:Spirit   SP:6400   FMRLY:YES    FAXSP:9600   DJ:0       FMDJ:200
                     BW:11000  SC:NO        MODSP:7200   MJ:100     FMMJ:400
-------------------------------------------------------------------------------
ID:1261 TYPE:VtoC  ST:ACTIVE  PR:138          STI:10/00  STO:10/00  EEC:NO  
        START:24/04/2015 08:37:13        DURATION:67         REMAINING:-
      POI:37       GI:#    SR:#        POO:351      GO:#    DS:PlinkCo2 
      CDI:ue00458960815                CDO:ue0458960815
      CGI:uxay35                       CGO:neay03761626235
      SDI:                             SDO:35
      SGI:                             SGO:
      RGI:                             RGO:
      CODER:Spirit   SP:6400   FMRLY:YES    FAXSP:9600   DJ:50      FMDJ:200
         CTIAC:0     BW:11000  SC:NO        MODSP:7200   MJ:150     FMMJ:400
         MODE:VOICE  CurJ:120  TopJ:140     AvgJ:87      FaxPg:0    ECM:NO
                     UND:39                 OVR:22

The message “NO CTI CONNECTIONS” is generated if no CTI connection is running.

46.9.6. DSP and Audio Coders

The following command shows the available DSP and their state; it shows the maximum number of possible simultaneous calls.

[08:40:39] ABILIS_CPX:_d d ctiac 

-------------------------------------------------------------------------------
AC   Card    DSP/C Bus/TS  DSPState ACState  ModeIn  ModeOut Coder      Ctip/BC
-------------------------------------------------------------------------------
  0  BRI4-2    0/0   1/00  RUN      IDLE     -       -       -                -
  1  BRI4-2    0/1   1/01  RUN      IDLE     -       -       -                -
  2  BRI4-2    0/2   1/02  RUN      IDLE     -       -       -                -
  3  BRI4-2    0/3   1/03  RUN      IDLE     -       -       -                -
  4  BRI4-2    1/0   1/05  RUN      IDLE     -       -       -                -
  5  BRI4-2    1/1   1/06  RUN      IDLE     -       -       -                -
  6  BRI4-2    1/2   1/07  RUN      IDLE     -       -       -                -
  7  BRI4-2    1/3   1/08  RUN      IDLE     -       -       -                -
  8  UG-1      0/0   0/00  RUN      IDLE     -       -       -                -
  9  UG-1      0/1   0/01  RUN      IDLE     -       -       -                -

Use the following command to view informations in extended format.

[16:16:41] ABILIS_CPX:d de ctiac

-------------------------------------------------------------------------------
AC   Card    DSP/C  Bus/TS DSPState ACState  ModeIn  ModeOut Coder      Ctip/BC
     Dtmf    DhVol  DlVol  FmLevel  InGain   OutGain SigGain MaxFaxSp  MaxModSp
     SC      V-DJ   V-MJ   V-CurJ   V-TopJ   V-AvgJ  EC      BypassCoder
     ECM     FM-DJ  FM-MJ  FM-CurJ  FM-TopJ  FM-AvgJ FaxTxPg FaxFlowState
-------------------------------------------------------------------------------
  0  BRI4-2    0/0    8/00 RUN      IDLE     -       -       -                -
  1  BRI4-2    0/1    8/01 RUN      IDLE     -       -       -                -
  2  BRI4-2    0/2    8/02 RUN      IDLE     -       -       -                -
  3  BRI4-2    0/3    8/03 RUN      IDLE     -       -       -                -
  4  BRI4-2    1/0    9/05 RUN      IN-USE   VOICE   VOICE   Spirit/6.4k 108/01
     OUTBAND -4     -6     -9       0        0       0       9600      7200
     NO      50     150    80       100      68      YES     -
             200    400    0        0        0       0       -
  5  BRI4-2    1/1    9/06 RUN      IDLE     -       -       -                -
  6  BRI4-2    1/2    9/07 RUN      IDLE     -       -       -                -
  7  BRI4-2    1/3    9/08 RUN      IDLE     -       -       -                -
  8  UG-1      0/0    0/00 RUN      IDLE     -       -       -                -
  9  UG-1      0/1    0/01 RUN      IDLE     -       -       -                -

The following command shows the available coders supported by CTI cards installed and the number of simultaneous calls.

[08:44:19] ABILIS_CPX:_d d ctisys

RES:CtiSys --------------------------------------------------------------------
       CTI_System_general_properties                                           
       CTIR-STATE:ENABLED     CALLS-CURRENT:1      CALLS-PEAK:7
       AC-STATE:ENABLED       AC-CURRENT:0         AC-PEAK:5
       ------------------------------------------------------------------------
       -- Number of simultaneous calls ----------------------------------------
                      | State: Alerting/Connected |        State: Any         |
       ---------------|---Current---|----Peak-----|---Current---|----Peak-----|
       TR             |           0 |           3 |           0 |           3 |
       DATA           |           0 |           0 |           0 |           0 |
       VtoCHISD       |           0 |           3 |           0 |           3 |
       CHISDtoCHISD   |           1 |           6 |           1 |           6 |
       CHISDtoV       |           0 |           2 |           0 |           2 |
       ALL            |           1 |           7 |           1 |           7 |
       ------------------------------------------------------------------------
       - Available coders -----------------------------------------------------
       -- Coder ---|-- Bit rates (kbps) --|-- Coder ---|-- Bit rates (kbps) --|
       G.711A      |64                    |G.711u      |64                    |
       G.723.1     |5.3, 6.3              |G.726       |16, 24, 32, 40        |
       G.729A      |8                     |TRANSPARENT |64                    |
       Spirit      |6.4, 7.2, 8, 8.8, 9.6 |G.727       |16/16, 24/16, 24/24,  |
                   |                      |            |32/16, 32/24, 32/32,  |
                   |                      |            |40/16, 40/24, 40/32   |
       ------------------------------------------------------------------------
       - Clock Sources for H100 cards -----------------------------------------
       CLK:38 
       - Clock Sources for NOT-H100 cards -------------------------------------
                          *** No NOT-H100 cards running ***

Type the following commands to show the statistics about DSP and audio coders:

[08:48:57] ABILIS_CPX:_d s ctiac

-------------------------------------------------------------------------------
AC's Statistics were cleared 6 days 11:37:33 ago, on 24/04/2015 at 21:12:18
-------------------------------------------------------------------------------

AC:0   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         86|           |CLOSE      |         86|           |
       PCK        |     521791|     446607|CHR        |   20656562|   15657186|
       VOICE-UND  |           |        424|FM-UND     |           |          0|
       VOICE-OVR  |           |        105|FM-OVR     |           |          0|
       VOICE-LOST |          0|           |FM-LOST    |          0|           |
       FRM        |     633056|     446390|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     501398|     429708|FRM-FAX-REL|         88|       1291|
       FRM-SILENCE|     120687|      15317|FRM-CED    |          1|          2|
       FRM-SID    |       7502|          0|FRM-FAX-DUM|       3330|           |
       FRM-DTMF   |         50|          0|FAX-TOUT   |          0|           |
       TX-UND     |           |        404|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1376|
       ------------------------------------------------------------------------

AC:1   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         83|           |CLOSE      |         83|           |
       PCK        |     266191|     222528|CHR        |   16375754|   13084940|
       VOICE-UND  |           |       3117|FM-UND     |           |          0|
       VOICE-OVR  |           |        314|FM-OVR     |           |          0|
       VOICE-LOST |          1|           |FM-LOST    |          0|           |
       FRM        |     339277|     222144|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     256918|     209117|FRM-FAX-REL|        630|       5469|
       FRM-SILENCE|      62069|       7497|FRM-CED    |          7|          0|
       FRM-SID    |       3175|          0|FRM-FAX-DUM|      16445|           |
       FRM-DTMF   |         33|          2|FAX-TOUT   |          0|           |
       TX-UND     |           |       2886|RX-OVR     |          1|           |
       MDC        |          0|           |CMD        |           |       1093|
       ------------------------------------------------------------------------

AC:2   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         85|           |CLOSE      |         85|           |
       PCK        |     212028|     213795|CHR        |   11544936|   11103158|
       VOICE-UND  |           |        677|FM-UND     |           |          0|
       VOICE-OVR  |           |        341|FM-OVR     |           |          3|
       VOICE-LOST |          2|           |FM-LOST    |          0|           |
       FRM        |     258895|     213321|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     205093|     206882|FRM-FAX-REL|        707|       1828|
       FRM-SILENCE|      44488|       4546|FRM-CED    |          2|          4|
       FRM-SID    |       2275|          0|FRM-FAX-DUM|       6324|           |
       FRM-DTMF   |          6|          3|FAX-TOUT   |          0|           |
       TX-UND     |           |        615|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1224|
       ------------------------------------------------------------------------

AC:3   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         81|           |CLOSE      |         81|           |
       PCK        |     329029|     353294|CHR        |   16531696|   14974230|
       VOICE-UND  |           |       3287|FM-UND     |           |          0|
       VOICE-OVR  |           |       1369|FM-OVR     |           |          0|
       VOICE-LOST |          5|           |FM-LOST    |          0|           |
       FRM        |     414667|     351840|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     320074|     340720|FRM-FAX-REL|        176|       1323|
       FRM-SILENCE|      87166|       9734|FRM-CED    |          2|          0|
       FRM-SID    |       3181|          0|FRM-FAX-DUM|       4051|           |
       FRM-DTMF   |         17|          0|FAX-TOUT   |          0|           |
       TX-UND     |           |       2904|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1361|
       ------------------------------------------------------------------------

AC:4   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         84|           |CLOSE      |         84|           |
       PCK        |     424578|     388329|CHR        |   37589920|   34629560|
       VOICE-UND  |           |        663|FM-UND     |           |          0|
       VOICE-OVR  |           |        566|FM-OVR     |           |          3|
       VOICE-LOST |          0|           |FM-LOST    |          0|           |
       FRM        |     479323|     387648|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     414983|     381352|FRM-FAX-REL|        983|         88|
       FRM-SILENCE|      57939|       6141|FRM-CED    |          0|          4|
       FRM-SID    |       3063|          0|FRM-FAX-DUM|       2292|           |
       FRM-DTMF   |         63|          0|FAX-TOUT   |          0|           |
       TX-UND     |           |        629|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1271|
       ------------------------------------------------------------------------

AC:5   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         84|           |CLOSE      |         84|           |
       PCK        |     600272|     497017|CHR        |   26027434|   19455056|
       VOICE-UND  |           |        579|FM-UND     |           |          0|
       VOICE-OVR  |           |        119|FM-OVR     |           |          0|
       VOICE-LOST |          0|           |FM-LOST    |          0|           |
       FRM        |     734820|     496826|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     576501|     481701|FRM-FAX-REL|        126|       1948|
       FRM-SILENCE|     144277|      13088|FRM-CED    |          2|          2|
       FRM-SID    |       8851|          0|FRM-FAX-DUM|       5061|           |
       FRM-DTMF   |          2|         34|FAX-TOUT   |          0|           |
       TX-UND     |           |        249|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1153|
       ------------------------------------------------------------------------

AC:6   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         84|           |CLOSE      |         84|           |
       PCK        |     374751|     373547|CHR        |   18749814|   16331086|
       VOICE-UND  |           |       1775|FM-UND     |           |          0|
       VOICE-OVR  |           |        904|FM-OVR     |           |          2|
       VOICE-LOST |          3|           |FM-LOST    |          0|           |
       FRM        |     488459|     372587|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     357758|     355873|FRM-FAX-REL|       1495|       2515|
       FRM-SILENCE|     113082|      14123|FRM-CED    |          4|          2|
       FRM-SID    |       5827|          0|FRM-FAX-DUM|      10236|           |
       FRM-DTMF   |         57|         11|FAX-TOUT   |          0|           |
       TX-UND     |           |       1517|RX-OVR     |          1|           |
       MDC        |          0|           |CMD        |           |       1229|
       ------------------------------------------------------------------------

AC:7   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         81|           |CLOSE      |         81|           |
       PCK        |     444140|     354474|CHR        |   19114900|   14292406|
       VOICE-UND  |           |       1133|FM-UND     |           |          0|
       VOICE-OVR  |           |        438|FM-OVR     |           |          0|
       VOICE-LOST |          5|           |FM-LOST    |          0|           |
       FRM        |     563101|     353994|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     428131|     340864|FRM-FAX-REL|        328|       2156|
       FRM-SILENCE|     122093|      10900|FRM-CED    |          4|          0|
       FRM-SID    |       5856|          0|FRM-FAX-DUM|       6635|           |
       FRM-DTMF   |         54|         18|FAX-TOUT   |          0|           |
       TX-UND     |           |        925|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1180|
       ------------------------------------------------------------------------

AC:8   CARD:UG-1
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |          7|           |CLOSE      |          7|           |
       PCK        |      23489|      26284|CHR        |    4231724|    3758240|
       VOICE-UND  |           |          1|FM-UND     |           |          0|
       VOICE-OVR  |           |          0|FM-OVR     |           |          0|
       VOICE-LOST |          0|           |FM-LOST    |          0|           |
       FRM        |     525661|     525661|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |      25778|      23489|FRM-FAX-REL|          0|          0|
       FRM-SILENCE|          0|          0|FRM-CED    |          0|          0|
       FRM-SID    |          0|          0|FRM-FAX-DUM|          0|           |
       FRM-DTMF   |        506|          0|FAX-TOUT   |          0|           |
       TX-UND     |           |       2899|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |          0|
       ------------------------------------------------------------------------

AC:9   CARD:UG-1
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         31|           |CLOSE      |         31|           |
       PCK        |     201627|     212001|CHR        |   34132161|   32260320|
       VOICE-UND  |           |       8735|FM-UND     |           |          0|
       VOICE-OVR  |           |          0|FM-OVR     |           |          0|
       VOICE-LOST |          0|           |FM-LOST    |          0|           |
       FRM        |    4239821|    4239851|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     211833|     201627|FRM-FAX-REL|          0|          0|
       FRM-SILENCE|          0|          0|FRM-CED    |          0|          0|
       FRM-SID    |          0|          0|FRM-FAX-DUM|          0|           |
       FRM-DTMF   |        168|          0|FAX-TOUT   |          0|           |
       TX-UND     |           |      10983|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |          0|
       ------------------------------------------------------------------------
[08:49:51] ABILIS_CPX:_d s ctisys

RES:CtiSys --------------------------------------------------------------------
       CTI_System_general_properties                                           
      --- Cleared 6 days 11:38:43 ago, on 24/04/2015 at 21:12:18 --------------
      -- Number of successful (connected) calls, updated at call end ----------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      TR          |          4|          7|         76|          0|         87|
      DATA        |          0|          0|          0|           |          0|
      VtoCHISD    |          3|        148|          0|         31|        182|
      CHISDtoCHISD|         34|          1|          0|        334|        369|
      CHISDtoV    |         99|          0|          2|          6|        107|
      SUM         |        140|        156|         78|        371|        745|
      -------------------------------------------------------------------------
      -- Seconds of successful (connected) calls, updated at call end ---------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      TR          |        954|       1099|       5914|          0|       7967|
      DATA        |          0|          0|          0|           |          0|
      VtoCHISD    |         37|      31690|          0|       4265|      35992|
      CHISDtoCHISD|       1877|         40|          0|      98884|     100801|
      CHISDtoV    |      28223|          0|        542|       3825|      32590|
      SUM         |      31091|      32829|       6456|     106974|     177350|
      -------------------------------------------------------------------------
      -- Number of unsuccessful calls -----------------------------------------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      TR          |          0|          5|         26|          0|         31|
      DATA        |          0|          0|          0|           |          0|
      VtoCHISD    |          0|         58|          0|         18|         76|
      CHISDtoCHISD|          1|          0|          0|        138|        139|
      CHISDtoV    |         38|          0|          3|         21|         62|
      SUM         |         39|         63|         29|        177|        308|
      -------------------------------------------------------------------------
      -- Internal failures for not connected calls ----------------------------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      NoRoute     |           |           |           |           |          0|
      NoDest      |           |           |           |           |          0|
      NoPcmRes    |          0|          0|          0|          0|          0|
      NoAcRes     |          0|          0|          0|          0|          0|
      NoEecRes    |          0|          0|          0|          0|          0|
      NoHdlcRes   |          0|          0|          0|           |          0|
      NoAcCodec   |          0|          0|          0|          0|          0|
      PlinkFail   |          0|          0|           |          0|          0|
      BwLimit     |           |          0|           |         11|         11|
      IsdnL1down  |          0|          0|          0|          0|          0|
      IsdnL2down  |          0|          0|          0|          0|          0|
      -------------------------------------------------------------------------
      -- Internal failures after call connected -------------------------------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      PlinkFail   |          0|          0|           |          0|          0|
      IsdnL1down  |          0|          0|          0|          0|          0|
      IsdnL2down  |          0|          0|          0|          0|          0|
      -------------------------------------------------------------------------