59.1. First Steps

59.1.1. Connect to the Web interface

Open up your Internet browser (preferably Chrome) and type in the IP address of the Abilis.

Figure 59.1. Abilis home

Abilis home

59.1.2. Log-in

When the homepage opens up, log-in with your personal USER-ID and Password (if you haven't got USER-ID/password yet, ask your system administrator).

Please consider the options for your login. You may choose to be recognized by Abilis:

  • Login expiry on browser closure: the next time you connect, you will have to login again. This option is recommended if you aren't using your own computer.

  • Login default timeout (1 days 0 hours 0 min.): your login will expire exactly after one day (this amount of time could be different).

  • Remember login permanently: your browser saves your credentials and sends them automatically.

Figure 59.2. Log-in


59.1.3. First look at the Operator Control Panel

Now that you are logged in, you can access to the OPC panel. Click on the OPC panel icon and you'll see the following screen:

Figure 59.3. OPC panel's homepage

OPC panel's homepage

  1. Homepage: return to the homepage.

  2. Log-out: show the logged user and the log-out button.

  3. Call section: icons for call management.

  4. Utility section: some useful icons for the access to frequently used functions:

  5. Settings/Preferences: icons for accessing to settings and preferences:

    • Settings: change view settings of the OPC screen.

    • Preferences: manage call forwarding, fork, voice mail.

  6. Option icons: some icons that show user's enabled options.

    The option icons are the following ones:

  7. Queues: show information about queue.

  8. Group: show the group name.

  9. Available userbox: show information about a user that isn't engaged in a call.

  10. Busy user box: show information about a user that is engaged in a call.

  11. Not logged-in user box: show information about a user that is using a software phone and isn't logged-in.

59.1.4. User box

A user box is made like this:

Figure 59.4. User box

User box

  1. Internal telephone number used to call the user.

  2. User name. You can call him by clicking on it.

  3. The local port type.

  4. The user picture.

  5. The info icon. Click on it to view details about the user.

    Figure 59.5. Example of details about user

    Example of details about user

  6. Option icon: the icon show if the user has enabled option DND

  7. The GPS localization icon for Abilisphone users. Placing the mouse over the icon will show the time at which position has been delivered and clicking on it will open a popup window using Google maps.

    Figure 59.6. Example of GPS localization for Abilisphone user

    Example of GPS localization for Abilisphone user


    The position will be deleted after 8 hours or upon Abilis reboot.

There are different types of user boxes:

  • Light-blue border box: identifies the box relevant to you.

    Figure 59.7. Your user box

    Your user box

  • White box: the headset is on-hook.

    Figure 59.8. Available user

    Available user

  • Black box: the headset is off-hook (the user is busy).

    At the left of the user's telephone number there is a symbol that indicates the call direction (> if there is a received call, <none> if there is a outgoing call).

    Under the name there is a symbol that indicates the call direction (< if there is an incoming call, > if there is a outgoing call), followed by the called number.

    Figure 59.9. Busy user

    Busy user

  • Blinking Black box: the telephone is ringing.

    Figure 59.10. Ringing


  • Grey box: the relevant user isn't logged in.

    Figure 59.11. Not logged in

    Not logged in