50.6. Example of Call Back configuration

This section shows a Call Back example, in which users call DISA from a mobile phone; the user identification is based on the calling number verification.

[Tip]Tip

More examples are available at Section 72.17, “How to configure CTIDISA to implement a responder”.

50.6.1. Configuring the CTIDISA resource

Activate the resource and set the RESTRICTED-CALLING parameter to YES.

[10:32:38] ABILIS_CPX:s p ctidisa act:yes restricted-calling:yes

COMMAND EXECUTED

[10:32:56] ABILIS_CPX:d p ctidisa

RES:CtiDisa - Not Saved (SAVE CONF), Not Refreshed (INIT) ---------------------
       ------------------------------------------------------------------------
Run    DESCR:Direct_Inward_System_Access
       LOG:NO          ACT:YES        sesnum:10       RESTRICTED-CALLING:YES
       PROVIDE-SG:NO   CALL-ABORT:**  CALL-REPEAT:**  PIN-START:*  PIN-END:#
       NPOO-CT:SYS     CTIP-TYPE:NET-PRIVATE          BUSY-NOCHAN:YES
       WDIR:C:\APP\DISA\
[Caution]Caution

To activate the changes made to execute the initialization command init res:ctidisa.

50.6.2. Configuring the CTIDISA Service table

Create the “call_back” service with the following characteristics:

  • Maximum number of simultaneous calls: 5;

  • Duration of ALERTING state for incoming calls: 4 seconds;

  • Call Back enabled;

  • Call Back delay: 5 seconds;

  • Number of Call Back attempts: 3;

  • Maximum number of loop: 3;

  • LOOP enabled for “user busy”, “no answer”, “selection not allowed” and “all other reasons”;

  • Use of tone set “test”;

  • Pre-identification based on calling number: 3456789012.

Type the following commands.

[14:55:16] ABILIS_CPX:a ctidisa service:call_back

COMMAND EXECUTED

[14:55:37] ABILIS_CPX:s ctidisa service:call_back max-calls:5 conn-delay:4

COMMAND EXECUTED

[14:57:07] ABILIS_CPX:s ctidisa service:call_back cb:yes cb-delay:5 cb-nrty:3

COMMAND EXECUTED

[15:01:02] ABILIS_CPX:s ctidisa service:call_back max-loops:3 LOOP-BUSY:yes LOOP-NOANSWER:yes LOOP-DENIED:yes LOOP-OTHER:yes

COMMAND EXECUTED

[15:02:35] ABILIS_CPX:s ctidisa service:call_back INTRO:test WELCOME:test INITDIAL:test AFTERPIN:test LOOPDIAL:test
IDENFAIL:test CALLNA:test ALERT:test BUSY:test NOANSWER:test DISC:test HOLD:test BYE:test

COMMAND EXECUTED

[15:04:53] ABILIS_CPX:s ctidisa service:call_back cgi:3456789012 cdi:*

COMMAND EXECUTED

This is the result:

[03:33:15] ABILIS_CPX:d ctidisa service:call_back

- Not Saved (SAVE CONF) -------------------------------------------------------
Total number of services:3

-------------------------------------------------------------------------------
SERVICE:call_back         DESCR:
  MODE:        DISA                   |INTRO-STATE:   CREQ  |INTRO:    test
  ROUTING:     PREFIX                 |CONN-DELAY:    4     |WELCOME:  test
  MAX-CALLS:   5                      |PC-OFFER:      *     |INITDIAL: test
  BC:          Speech                 |TRANSFER:      NO    |AFTERPIN: test
  CB:          YES                    |                     |LOOPDIAL: test
  CB-DELAY:    5                      |DIAL-TOUT:     30    |IDENFAIL: test
  CB-NRTY:     3                      |PIN-TOUT:      15    |CALLNA:   test
  CB-UNK-CDO:  'CGI'                  |NUM-TOUT:      15    |ALERT:    test
  CB-NAT-CDO:  0'CGI'                 |BUSYDISC:      4     |BUSY:     test
  CB-INT-CDO:  00'CGI'                |LOOP-BUSY:     YES   |NOANSWER: test
  CB-CGO:      #                      |LOOP-NOANSWER: YES   |DISC:     test
  CTIP-TYPE-O: *                      |LOOP-DENIED:   YES   |HOLD:     test
  AUTO-CDO:    #                      |LOOP-OTHER:    YES   |BYE:      test
  TOUT-CDO:    #                      |MAX-LOOPS:     3     
  PERMIT:      *                      
  CDI:         *                      
  CGI:         3456789012               
  SUB-SERVICE: #
-------------------------------------------------------------------------------

50.6.3. Configuring the CTIDISA User table

Create the user “call_back” with the following characteristics:

  • Call Back enabled;

  • Identification through the calling number: 3456789012;

  • No service re-assignation;

  • Maximum number of simultaneous call: 1.

Type the following commands.

[10:58:14] ABILIS_CPX:a ctidisa user:call_back

COMMAND EXECUTED

[15:11:38] ABILIS_CPX:s ctidisa user:call_back cb:yes service:auto max-calls:1 permit:service deny:# cgi:3456789012

COMMAND EXECUTED

This is the result:

[03:35:29] ABILIS_CPX:d ctidisa user:call_back

- Not Saved (SAVE CONF) -------------------------------------------------------
Total number of users:5

-------------------------------------------------------------------------------
USER:call_back
  PIN:     #                |MAX-CALLS: 1     |PERMIT: SERVICE
  SERVICE: AUTO             |CB:        YES   |DENY:   #
  CGI:   3456789012
-------------------------------------------------------------------------------

50.6.4. CTI Routing configuration

Assume to receive calls from a group of ports (G2) associated to UMTS Box; enable Call Back toward these ports.

To verify the configuration of the group of ports type:

[12:04:16] ABILIS_CPX:d ctig

----------------------------------+------------------------------------------------
ID: [DESCR:]
    S: R:                 MC: P:  |P1       P2       P3       P4       P5       ...
                                  |...      P62      P63      P64
    [Px:         CDO:  CGO:  SDO:  SGO:  RGO:  SP:  CODERS:  DJ:  MJ:  T301:      ]
----------------------------------+------------------------------------------------
0   [Iax/Sip/Disa/Vo group (Read Only)]
    R  ST                 MAX NO  |Iax      Sip      Disa     Vo       .        
----------------------------------+------------------------------------------------
1   R  ST                 MAX NO  |31       32       33       34       .        
----------------------------------+------------------------------------------------
2   R  ST                 MAX NO  |501      502      .        .        .        
----------------------------------+------------------------------------------------

Configure incoming CTI routings (toward DISA):

[12:05:34] ABILIS_CPX:a ctir pr:1 poi:g2 out:disa cdi:* sp:64000 coders:g.711 mj:80 dj:0

COMMAND EXECUTED

Configure outgoing CTI routing (from DISA toward PBX):

[14:29:04] ABILIS_CPX:a ctir pr:2 poi:disa out:g2 cdi:0039* cdo:'cdi.s5' sp:64000 coders:g.711 mj:80 dj:0

COMMAND EXECUTED

[14:29:04] ABILIS_CPX:a ctir pr:3 poi:disa out:g1 cdi:* sp:64000 coders:g.711 mj:80 dj:0

COMMAND EXECUTED

This is the result:

[16:05:49] ABILIS_CPX:d ctir

- Not Saved (SAVE CONF), Not Refreshed (INIT) ---------------------------------
Last change: 17/06/2015 10:01:34 CET

---+------+-----------------+---------+--------------------+--------------------
PR |[DESCR]
   |BCI   |POI |SR      |GI |OUT      |CDI                 |CDO
ACT|NEXT        |LAST       |EEC |T301|CGI                 |CGO
EDT|SP    |SC   |DJ   |MJ   |FMDJ|FMMJ|SDI                 |SDO
   |SPOUT |SCOUT|DJOUT|MJOUT|LCS |LCST|SGI                 |SGO
   |                        |BCO      |RGI                 |RGO
   |FMRLY |FAXSP|MODSP|FMLVL|ECM |UDT |IG  |OG  |SG        |DL  |DH
   |CODERS
   |CODERSOUT
   |TI1 .. TI5
--------------------------------------------------------------------------------
0   DATA   *    #        #   Sl        *                    *                   
--------------------------------------------------------------------------------
1   VOICE  G2   #        #   Disa      *                    *                   
    NO           ANY         NO   Dft  *                    *                   
    64000  Sys   0     80    Sys  Sys  *                    *                   
    *      *     *     *     NO   Sys  *                    *                   
                             *         *                    *                   
    Sys    AUTO  AUTO  Sys   SYS  NO   Sys  Sys  Sys        Sys  Sys
    G.711
--------------------------------------------------------------------------------
2   VOICE  Disa #        #   G2        0039*                'CDI.S5'            
    NO           ANY         NO   Dft  *                    *                   
    64000  Sys   0     80    Sys  Sys  *                    *                   
    *      *     *     *     NO   Sys  *                    *                   
                             *         *                    *                   
    Sys    AUTO  AUTO  Sys   SYS  NO   Sys  Sys  Sys        Sys  Sys
    G.711
--------------------------------------------------------------------------------
3   VOICE  Disa #        #   G1        *                    *                   
    NO           ANY         NO   Dft  *                    *                   
    64000  Sys   0     80    Sys  Sys  *                    *                   
    *      *     *     *     NO   Sys  *                    *                   
                             *         *                    *                   
    Sys    AUTO  AUTO  Sys   SYS  NO   Sys  Sys  Sys        Sys  Sys
    G.711
--------------------------------------------------------------------------------